In 2017, ShoreTel was acquired by Mitel. Advantage Technology continues to support legacy ShoreTel equipment and is now a Mitel Partner.

ShoreTel’s flexible communications solutions eliminate complexity, reduce costs and improve productivity for businesses the world over.

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Recognized for industry-leading customer experience and support, ShoreTel’s innovative phones, application integrations, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources.


Help Desk

Founded in 1996 to deliver superior business communication solutions for the IP age, ShoreTel’s on-premises solution was designed to eliminate complexity. In 2010, ShoreTel acquired enterprise mobility leader, Agito Networks, to enhance UC on mobile devices, supporting the BYOD revolution. Then in 2012, the acquisition of hosted UC pioneer, M5, expanded ShoreTel’s brilliantly simple approach to business communications to the cloud. In 2015, ShoreTel rolled out ShoreTel Connect, a single platform that delivers a next-gen unified communications experience via cloud, onsite or hybrid systems.

Advantage Technology

For more than 7 years Advantage Technology has been designing, selling and installing ShoreTel phone systems. Our engineers have decades of experience with IP phone systems and specialize in ShoreTel. This has led us to become the largest ShoreTel partner is West Virginia.

ShoreTel Solutions

ShoreTel Connect CLOUD

Tech Support

Offering the ultimate in flexibility, ShoreTel’s cloud phone system and unified communication applications let organizations add capabilities as needed, choose operational expenditures over capital expenditures, and dedicate internal resources to strategic initiatives. The solution is backed by dedicated teams of cloud telephony experts who manage the entire experience – from the move to the cloud, to ongoing upgrades and maintenance, to support for users.

ShoreTel Connect ONSITE

Help Desk

Leveraging the power of ShoreTel’s award- winning, all-in-one, appliance-based IP phone system, this easy-to-scale and use UC solution has contact center capabilities built in. With a unique open architecture, it works seamlessly with homegrown applications and leading business intelligence applications. Providing the easiest system management in the industry, it is simple enough for non-technical staff to master, freeing valuable IT resources for more critical tasks.

ShoreTel Connect HYBRID

Maximize your investment in your Connect ONSITE phone system while beginning a migration path to the cloud. Add productivity- enhancing applications quickly and easily— without adding to IT’s workload or making a capital expense. ShoreTel Connect HYBRID delivers applications from the cloud to Connect ONSITE phone systems.