Avaya

ShoreTel

Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions, and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services.

Advantage Technology

The team at Advantage Technology has decades of experience designing, installing and repairing phone systems and networks that utilize Avaya products and technologies. Whether you need a network designed for new construction or simply need support for existing Avaya systems, Advantage Technology has you covered.

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Team Engagement Solutions

Avaya

Avaya is a global leader in team engagement solutions based on unified communications and collaboration technologies. Avaya’s Team Engagement Solutions quickly and seamlessly bring together the right people at the right time with the right information to deliver business results. Avaya Team Engagement Solutions enable people to focus on the purpose of their interactions instead of the mechanics that enable them to occur.

Today’s workforce is highly distributed, mobile, and seeks access to people and information through multiple channels and devices. Employees need to work with colleagues based in headquarters, regional centers, branch offices, and other remote locations, along with those within the enterprise ecosystem inclusive of supply chain, service providers, channels, and customers.

Avaya Team Engagement Solutions empower people to communicate and collaborate using any modality, independent of location, network, or device. The solutions run on an enterprise-class platform that is highly open, reliable, scalable, and secure. Avaya also provides the platform and tools, within the Avaya Engagement Environment, that enable enterprise business analysts, developers and ISVs to rapidly create and deploy communication applications that are embedded into their business processes and applications.

Customer Engagement Solutions

Avaya

Avaya is a global leader in the contact center market, offering highly reliable, intelligent and scalable solutions that help businesses deliver an exceptional customer experience, build customer loyalty, reduce total cost of ownership and compete more effectively.

Avaya helps organizations transform customer service to rich, sustainable customer relationships from “one-off” transactions. Avaya’s solutions help organizations understand each customer’s unique needs and preferences and dynamically manage their experience by bringing the right resources to each interaction for a higher rate of resolution on a customer’s first contact.

Avaya’s Customer Engagement Solutions support multi-channel interactions,  intelligent routing, self-service and proactive communication to improve customer engagement. In addition, extensive workforce optimization, analytics and reporting capabilities provide companies with actionable insights that can improve profitability and customer retention. Avaya’s Customer Engagement Solutions enable businesses to transform the customer experience, one great interaction at a time.

Networking

Avaya

Avaya’s Fabric Networking portfolio delivers a broad range of feature-rich products and differentiated technologies that combine to form simple, effective, scalable, and business-orientated solutions. Wired and Wireless, Access and Core, Campus and Data Center, Desktop and Branch; all aspects of business communications are integrated by Avaya’s unique, pioneering solutions that emphasize management simplicity, network resiliency and optimal performance of communications and business applications.

The Avaya Fabric Networking architecture provides the framework for businesses to implement integrated next-generation solutions from a variety of complementary components. Avaya Fabric Networking is leading the industry with solutions for mobility and BYOD, Edge-only and zero-touch configuration, and application optimization; uniquely, Avaya’s solutions scale from the mid-market to large enterprise, all with an operational consistency that reduces the plan, build, and run burden.