Dakota Ferrell
Client Services Administrator
As a Client Services Administrator at Advantage Technology, I oversee technical service delivery for a diverse client portfolio. My primary focus involves managing the operational health of key accounts, specifically providing dedicated administrative support to substantial legal and construction enterprises. I tailor my troubleshooting and maintenance strategies to meet the unique, high-demand requirements of these distinct industry verticals.
Before coming to Advantage Technology, I was an IT technician for over forty different Wendy’s and a few Buffalo Wild Wings locations at Schmidt’s Family Restaurant.
In my free time, I enjoy flying drones, aerial photography, 3D printing, and online gaming.
Notable Achievements
- I was part of the film crew for Best of America by Horseback doing aerial photography with posted credits.
- Assisted clients to recover from ransomware attacks.
- Designed IT infrastructure for multiple Wendy’s locations.
Certifications
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA IT Operations Specialist
- CompTIA Secure Infrastructure Specialist
- Serv Safe Certified
Education
- Ohio Virtual Academy