As a Client Services Administrator at Advantage Technology, I am responsible for ensuring the overall satisfaction and operational functionality of our client base. My primary focus is stewardship of the legal sector, where I provide specialized administration for law firms and their proprietary software suites. Leveraging a strong background in hardware diagnostics, I utilize a hybrid service model—combining on-site presence with remote administration, to ensure that client concerns are resolved with maximum speed and efficiency.
Before coming to Advantage Technology, I worked for Tech-Servant, a similar company out of southeast Kentucky. Before that, I worked for Moses Ford as the Used Car Asst. Manager, and prior to that, I was a Military Police Officer in the U.S. Army where I achieved the rank of E-4 (Specialist).
In my free time, I enjoy playing lead guitar in my country band, The Highlanders. Additionally, I am the music leader at Winfield Baptist Church and head up a great group of musicians who I consider to be some of our areas finest. I also enjoy hunting and fishing with my son, Jacob, and spending time with my family.
Notable Achievements
- At age 44, I graduated from WVJC with a 4.0 GPA, on the Dean’s List, and with Perfect Attendance
- At present time, I am one of only two Apple Certified Professionals in the Apple Registry for the Greater Kanawha Valley Area.
Certifications
- COMP TIA A+ Essentials, 2010
- COMP TIA A+ Practical Application, 2010
- CSSA, Network Security Administration NS-102, 2014
- APPLE Certified Associate MAC Integration 10.9, 2014
- Six Sigma Black Belt Certification CSSBB – 2018
Education
- West Virginia Jr. College, Charleston, WV
- Specialized Associates Degree, Computer Information Technology / Technical Emphasis